Free delivery within Ukraine on orders over 180 USD

Terms of delivery and return

International Shipping


International shipping is by Ukrposhta, EMS, UPS, Meest. Delivery time: approximately 7-21 working days. Shipping cost is calculated depending on the destination country and added to the total value of the goods when making the purchase. As soon as your order has shiped, we will email you a tracking number. All international packages may be subject to duties and taxes in your country.
We do not send goods to the aggressor countries of Russia and Belarus.
Delivery across Ukraine


Delivery in Ukraine is carried out by Nova Poshta. Delivery time: 1-3 days (depending on your region). 
Shipping costs at Nova Poshta rates. 
The conditions of return and exchange of goods


To exchange or return the product you must provide the receipt. Products used for returns and exchanges are not accepted. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. The term of refund and exchange in 14 days from receipt of order. Please note that bespoke products cannot be exchanged or returned.
For a return or exchange you must contact us in any convenient way:
- e-mail:
- Instagram:
Refunds will be made after receipt of the product. We will transfer funds to your card or Bank account within 1 to 3 business days, you have to fill in full details for the transfer of funds in the application for refund. 
Return shipping


Customers will be responsible for shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organise this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Love by the Moon.